What Are your Office
Hours?
How are Appointments
Scheduled?
Do
I Stay with My Child During the Visit?
What About Finances?
What Insurances Do
You Accept?
Our Office Policy Regarding Dental Insurance
What Are your Office
Hours?
Our Acton office is currently open on Monday and Thursday from 8am to 5pm, as Dr. Lee is in the Quincy office the other days of the week. During the summer, we are here from 8am to 4pm.
If you need to contact the Acton office on a day that we are closed, our phone lines are forwarded to the Quincy office. The staff in Quincy would be more than happy to assist you with your scheduling needs.
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How are Appointments Scheduled?
The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.
Since appointed times are reserved exclusively for each patient, we ask that you please notify our office 48 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.
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Do I Stay with My Child During the Visit?
 We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you may come with your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.
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What About Finances?
Payment for services is due at the time of treatment. Every effort will be made to provide a treatment plan which fits your time table and budget, and also gives your child the best possible care. We accept cash, personal checks, Discover, Mastercard, Visa, and Care Credit. .
CareCredit
is a convenient, low minimum monthly payment program offered to help pay for services not covered by insurance. No interest payment plans are available for 3, 6, or 12 month payment terms. For more information on
Care Credit,
please visit their website or contact our office.
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What Insurances Do
You Accept?
All major insurances are accepted including Aetna, BCBS, Cigna, Delta Dental, Guardian, Lincoln, Principal, Metlife, United Concordia, and many more. Our office is in-network with Altus Dental, Blue Cross Blue Shield Indemnity, Delta Dental Premier, Delta Dental Plus Premier, Guardian, and plans that are a part of the Dentemax program. We also participate with Cigna’s Dental Savings Program. MassHealth and Harvard Pilgrim are not accepted at our office.
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Our Office Policy Regarding
Dental Insurance
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days, a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.
Please understand that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. Once again, we file claims as a courtesy to you.
NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. When estimating dental benefits, deductibles and percentages must be considered. Many patients think that their insurance pays 90%-100% of all dental fees, but most plans actually pay between 50%-80%. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company. Many insurance plans also have annual deductibles that must be satisfied by you.
BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.
A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.
Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.
Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.
MOST IMPORTANTLY, please keep us informed of any insurance changes
such as policy name, insurance company address, or a change of
employment.
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